The ITIL process manual: key processes and their application/ James R Persse.
Material type:
TextSeries: Best practicePublication details: Zaltbommel, Netherlands : Van Haren Publishing , 2012.Description: xiii, 355 p. : ill. ; 24 cmISBN: - 9789087536503
- 9789087536501 (ebook)
- 004.068 22
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| 001.433 RUE The practice of survey research : | 003/.857 BER Nonlinearity, chaos, and complexity : | 004.068'4 LIE Information technology project management / | 004.068PER The ITIL process manual: | 004.3'6 MAR Executive's guide to cloud computing / | 004.6'2 FAL TCP/IP illustrated : | 004.6'2 LEE Building resilient IP networks / |
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes. Small- to medium-sized companies will find the concise, practical guidance easy to follow and implement.
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